Posted on 18-May-2018   by Imogen Jones

Live chat – a quick and convenient way to contact Daniels

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According to recent reports, live chat is something that consumers are increasingly looking for and using. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful.

A study by Forrester Research found that many online customers want help from a live person while they are online with 44% saying that having questions answered by a live person is one of the most important features a website can offer. Survey respondents also reported that they are using web or mobile self-service more than speaking with customer services teams on the phone.

This could be due to the fact that 73% said that valuing their time is the most important thing a company can do to provide them with good online customer service.

When it comes to customer support channels at Daniels, we have a wide range of options available, including our live chat facility.

With live chat, customers no longer have to stop what they’re doing and pick up the phone or send an email when they have a question.

If you visit our website, you’ll see a small pop up in the bottom right hand corner asking if we can help. It allows our customer service team to help customers in real time – we are live and available between 9am – 5pm. It’s quick, convenient and only one click away.

Business and organisations are made up of people and relationships, so as you would expect with any interaction with Daniels, our dedicated staff are on hand to offer friendly, personal assistance offering help when – and where – you need it most.

One of the biggest factors in good customer service is speed of response. Our live chat facility is fast and effective and customers can easily multi-task while waiting. We hope to continue improving our customer experience through future technological advances and regularly providing answers to frequently asked questions on our website.

Is there a question you want to ask our Customer Support Team? We’d love to help. Why not try the live chat facility now on our website for real-time support?

Alternatively, you can call 01865 371 841, email or message through our Facebook Page private inbox.

Imogen is the Product Manager for our SHARPSGUARD® range, and our Marketing Manager for the UK & Ireland.